Cancellation & refund policy

The company owner or an admin can cancel at any time from Settings → Billing. There are two options:

• Cancel renewal — your plan stays active until the end of the period you have paid for, and you won't be charged again.
• Cancel immediately — paid access ends straight away and no further charges are made.

Either way, your data is kept and stays readable and exportable. You can subscribe again whenever you like. A cancelled subscription can't be restarted — subscribing again creates a new one.

Subscription fees are charged in advance for each monthly or annual period and are not refunded for unused time, whether you cancel, switch plans immediately or stop using the service part-way through a period. Cancelling renewal before your renewal date always avoids the next charge.

We refund the affected payment in full if:

• you were charged twice for the same period (a duplicate payment);
• you were charged for a renewal after you had successfully cancelled renewal;
• your payment succeeded but your plan could not be activated because of a problem on our side that we couldn't fix within 3 business days;
• a refund is required by law.

Other requests are considered case by case.

Contact us within 30 days of the charge on WhatsApp +91 93808 76349, with your company name, the payment date and the Razorpay payment ID or invoice number (shown in Settings → Billing → Payment history). We reply within 2 business days.

• Approved refunds are issued through Razorpay to the original payment method within 5–7 business days of approval.
• Your bank or card issuer may take a further 5–10 business days to show it in your account.
• We issue a GST credit note for every refund, adjusting the original tax invoice.
• If a payment fails or stays pending but money is debited from your account, it is normally reversed automatically by your bank or Razorpay within 5–7 business days. Contact us if it isn't.

Think Forward Labs, Unit 101, Oxford Towers, Old Airport Road, Kodihalli, Bengaluru 560008, Karnataka, India. WhatsApp +91 93808 76349. See also our Terms of service.